Tech Support

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Which store is experiencing the problem?

Which equipment is concerned? Which equipment is concerned? Audio broadcasting Video marketing

What model of player is it? What model of player is it? Music Admix player (grey metal case) Winmedia PC (black box)

What problem are you experiencing? What problem are you experiencing? I can't install the player There is no more music Spots are not broadcasted Other

What is the status of the POWER light? What is the status of the POWER light? ON Slowly blinking Quickly blinking Blinking very quickly OFF

When the POWER light is off, it means that the player is not powered. Perform the following checks (check each box once the check has been completed) When the POWER light is off, it means that the player is not powered. Perform the following checks (check each box once the check has been completed) Is the power cable inserted in the player? Connect the power supply to another electrical outlet

Is the problem solved? Is the problem solved? Yes No

What is the status of the NETWORK light? What is the status of the NETWORK light? ON Slowly blinking Quickly blinking Blinking very quickly OFF

When the NETWORK light is off, it means that the network is not established. Perform the following checks (check the corresponding box once the check has been made): When the NETWORK light is off, it means that the network is not established. Perform the following checks (check the corresponding box once the check has been made): (if connected by ethernet cable) check that the cable is well inserted on both sides (player and ADSL box or switch) (if WiFi connection) the WiFi network works in the store I don't know

Has the WiFi access code been changed recently? Has the WiFi access code been changed recently? No, it's the same code Yes, the code has changed! I am sending you the new code in the message below (SSID and password)

What is the status of INTERNET light? What is the status of INTERNET light? ON Slowly blinking Quickly blinking Blinking very quickly OFF

How is the STATUS light? How is the STATUS light? ON Slowly blinking Quickly blinking Blinking very quickly OFF

When the STATUS light is on continuously, it means that the player is playing music. Please check the audio connections. Check the box(es) that correspond to the verifications you have made. When the STATUS light is on continuously, it means that the player is playing music. Please check the audio connections. Check the box(es) that correspond to the verifications you have made. The audio cable from the player to the amplifier is correctly plugged The amplifier is on The cables from the amp to the speakers are properly connected I don't know / I have another problem

Is the problem solved? Is the problem solved? Yes No

Have you completed all the required checks? Have you completed all the required checks? Yes

Try to disconnect your player electrically. Wait 30 seconds, then plug it back in. Give it 1 to 2 minutes to restart. Is the music coming back? Try to disconnect your player electrically. Wait 30 seconds, then plug it back in. Give it 1 to 2 minutes to restart. Is the music coming back? Yes No

Well done, you solved the problem. Is there anything else we can do? Well done, you solved the problem. Is there anything else we can do? Yes No

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